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Charles & Keith - Ladies footwear and accessories brand was founded in 1996. The eponymous label with unique blend of innovative marketing and product concept has put Charles & Keith at the forefront of the footwear and accessories retail industry. To date, Charles & Keith global network covers over 160 stores across 23 major countries including Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Iran, Jordan, Kingdom of Saudi Arabia, Kuwait, Malaysia, Myanmar, Oman, Pakistan, Philippines, Singapore, Thailand, Turkey, United Arab Emirates and Vietnam.



Felicia Lin
is a Retail Store Manager at Charles & Keith (Singapore) Pte Ltd, and she shares more about her passion for sales and commitment to providing excellent customer service.


Felicia, what’s your job as a Retail Store Manager like?

As a store manager, my main responsibilities are to lead my team in running the day-to-day business.

I also ensure that there is a smooth work flow through achieving retail sales targets and meeting deadlines for my administration duties.


Besides that, I strive to create a great environment for my team to work in; fostering the team’s spirit and nurturing harmony and unity in a team.

I truly believe in having lots of passion and enthusiasm in my job.


What do you enjoy about working at Charles & Keith?


In my job, it’s wonderful to be able to meet people from all walks of life, and provide our customers with professional service and product advice. Seeing them walk away happy and satisfied with their purchases always gives me a great sense of satisfaction, achievement and accomplishment.

Furthermore, the fun and interesting part is the bonding that I have with my colleagues. Charles & Keith is a great place to work at and we are like a big family here, where everyone works happily together with one another.

The company also frequently organizes social and recreational gatherings for staff, and this greatly builds bonding and a better understanding with my colleagues.



Can you share about some achievements in your career so far?


Besides job satisfaction, I have also gained a deeper knowledge about our diverse range of Charles
& Keith quality products like shoes, bags, sunglasses and belts through my allocated job scope and also by interacting with different people.



Your future career goals?


I strive to keep learning to enrich my product knowledge, excel in my performance, and continue to deliver my utmost contribution to help Charles & Keith grow in success.
  To know more about Charles & Keith
www.charleskeith.com
 
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