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| Date: |
10-11 December 2008
13-14 January 2009
4-5 March 2009 |
| Time: |
9:00
am - 5:00 pm |
| Fee: |
S$695* (subject to 7% GST)
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(including refreshment breaks, buffet lunch and
comprehensive workbook) |
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*All participants will receive Shirley's
best-selling book 'Model Business Letters, E-mails & Other
Business Documents 6th edition, worth S$35.31 |
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Venue: |
10-11 Dec 08 - Holiday
Inn Parkview, 11 Cavenagh Road S ( 229616)
13-14 Jan 09 - Hotel, TBA
4-5 Mar 09 - Hotel, TBA |
| Enquiries: |
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Payment must be made before the commencement of
the workshop. No cancellation is allowed 7 days prior to workshop. |
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One
of the biggest challenges in business has always been to communicate
effectively, especially in writing. This has become even more crucial
in today's fast-paced e-world. In this practical two-day workshop, you
will learn simple but powerful techniques that will help you to become
a better business writer and get the right results every time.
Shirley
will show you how to organise your words and thoughts on paper,
structure your messages logically, present your documents attractively,
and improve the format, style, language and tone of all your written
communication. Using these guidelines, you will learn a set of skills
that will be useful for the rest of your life.
Remember, what you write reflects your company's image and it also
gives an impression of you. This workshop will help you make sure it's
a good one!
Don't miss this
highly popular, effective and lively workshop!
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This program aims at
helping participants to:
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- Appreciate the main
problems in today's business writing.
- Identify
old-fashioned phrases and standard overused jargon.
- Use modern business
language instead of old-fashioned great-grandfather writing.
- Apply the main rules
of good business writing.
- Structure documents
logically using Shirley's 4 Point Plan.
- Use consistent layout
for all business correspondence.
- Enhance your e-mail
communication skills.
- Analyse real business
documents to improve format, style, language and tone.
- Compose effective
letters, memos, faxes and e-mails.
- Ensure your messages
are read, understood, remembered, and get results.
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Common
problems in today's writing
- Get the foundations
right
- Understand
punctuation
- Touch up your grammar
- Local specialities
Introduction
to business writing
- What do you know
about business writing?
- The 3 R's of
reader-friendly writing
- The importance of
writing as you speak
- Touch up your tone
Writer-centred
writing
- Your 7 steps to
success in business writing
- Shirley's 4 Point
Plan
- In-depth look at
openings and closings
- Create a visual
appeal in your documents
Good
writing in the 21st Century
- Compose SMART subject
lines
- Use modern
terminology
- Remember the KISS
principle
- If you wouldn't say
it, don't write it
Turn on
the style
- Polish up your
professionalism
- Passive vs active
voice
- Be positive and
proactive in your writing
- The importance of
proofreading
E-mail at
work
- Highs and lows of
e-mail
- Are you an angel or
a devil on e-mail?
- Business e-mail
netiquette
- Top 10 courtesies
online
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Shirley
Taylor has established herself as a leading authority in modern
business writing and communication skills. She is author of 6
successful books on communication skills, including the international
best-seller 'Model Business Letters, E-mails and Other Business
Documents 6th edition', which has sold almost half a million copies
worldwide. With over 20 years experience in teaching and training,
Shirley puts a lot of passion and energy into her workshops to make
sure they are entertaining, practical and informative, as well as a lot
of fun.
“Shirley
has done well. I have learnt a lot during the 2 days. This workshop is
really interesting and I will definitely recommend it to my colleagues.”
Winston Au
Head Air Traffic Services,
Civil Aviation Authority of Singapore
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Presentations,
Q&A, quizzes, games, individual exercises and group work.
Participants will be encouraged to participate and share examples from
their own experience. All participants will receive a comprehensive
workbook packed with tips and advice on how to write better business
letters, memos, faxes, e-mails and other documents.
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Department
heads, managers, executives, secretaries, administrators, clerical
officers, and any professionals who want to write better business
correspondence.
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