In this popular, experiential workshop, Ricky Lien will help you to understand challenging, hard-to-handle people, so that you can get colleagues to co-operate, bullies to back off, and complainers to quiet down. You will learn some positive skills and strategies to handle difficult people and situations effectively, so that you improve relationships and achieve the best possible results. In doing so, you will be able to reduce stress, work with more confidence, and ultimately enjoy your work and life much more.

In this practical two-day workshop, you will learn simple but powerful techniques that will help you to become a better business writer and get the right results every time. Best-selling author Shirley Taylor will show you how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

Join Shirley Taylor and Alison Lester in this practical, fun, learn-by-doing workshop. They will share with you some powerful tools that will help you to build better relationships with your bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as propel you along the path to career success. With Alison's background in improvisation and comedy, and Shirley's in communication, this is sure to be an interesting, interactive session that will transform your communication skills, and at the same time you'll have lots of fun!

In this practical two-day workshop, you will learn simple but powerful techniques that will help you to become a better business writer and get the right results every time. Best-selling author Shirley Taylor will show you how to organise your words and thoughts on paper, structure your messages logically, present your documents attractively, and improve the format, style, language and tone of all your written communication. Using these guidelines, you will learn a set of skills that will be useful for the rest of your life. Remember, what you write reflects your company's image and it also gives an impression of you. This workshop will help you make sure it's a good one!

Heather Hansen is a professional speech and language trainer, public speaker and voice-over artist. Having worked and studied in five countries, Heather now calls Singapore her sixth home. She speaks three languages and has extensive experience dealing with cross-cultural issues. With a background in linguistics, a passion for language and a love of presenting, Heather considers that she's in the business of building self-confidence and changing lives. She makes learning fun, personalised and, most importantly, practical. After a few hours with Heather, you will walk away confidently and be able to put your newly-discovered skills to use.