|
| |
All classes full till year end |
|
| Date:
|
10, 11, 14, 15, 16 Sep 09 |
| |
|
| Duration: |
5 days, 9:00am –
6:00pm |
| Venue: |
SNEF Training
Institute |
| |
|
| Certification: |
Participants will be awarded the Certified Service Professional (CSP) WSQ Certificate upon successful completion of training.
The Certificate is equivalent to 3 Service Excellence WSQ Ops Level SOAs:
1. Provide GEMS Service/ Interact with Guest
2. Deliver Service Excellence
3. Offer Customised & Personalised Service |
| |
|
| Fees Payable |
S$65 (inc. 7% GST)
Full fee is $650. SPUR funding is 90%.
Company or individual need not apply for this funding.
|
| Requirements for SDF & SRP Funding |
Training must be fully sponsored by companies, which are registered or incorporated in Singapore
Must be a Singaporean or Permanent Resident
Attain at least 100% attendance
Undertake all assessments in the course
Company can apply for absentee payroll for participants via www.srp.org.sg before the course starts.
Workers 40 yrs old and above with ‘A’levels & below
90% of hourly basic salary capped at $10/hour
Other Workers
80% of hourly basic salary capped at $10/hour |
Commitment by Individual Participants
• Attain 100% attendance (5 days, 40 hours) and attempt all assessment for the different modules of the training programme.
• Inform SNEF immediately of employment in any tourism-service related sectors1. This reporting shall be done within six months of the completion of training.
• Participate in any survey conducted by SNEF or WDA for the purpose of tracking for a period of one year after the completion of training.
The tourism-related service sectors1 include Attractions, F & B, Gaming, Hotel & Accommodations, Tour & Travel Services, MICE & Events, Retail and SPA & Wellness.
Commitment by Employers (Company-sponsored participants)
• Attain 100% attendance (5 days, 40 hours) and attempt all assessment for the different modules of the training programme.
• Participate in any survey conducted by SNEF or WDA for the purpose of tracking for a period of one year after the completion of training.
|
| |
|
| |
For more information, please contact
Lynn at 6861 1000 or email to learning@jobsdb.com.sg |
| |
|
|
 |
| |
|
|
Get ready for five days of intensive experiential learning through service-in-action activities and role-playing in addition to classroom theory learning. Thereafter, be certified as a service professional and embark on exciting opportunities in the tourism and service-related sectors.
Aimed at instilling service mind and developing portable service skills, the Certified Service Professional (CSP) program has five distinctive features (Develop a service mindset, Intensive experiential learning, Employment relevance, Recognised qualifications, Commitment to service excellence).
|
|
