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"Hey, it looks like we've got a great candidate for customer service here,"
said Joe. "The only problem is, this person's email address makes me wonder
about her."
I checked it out. Hmmm... gothicbikerwitch@hotmail.com.
(Email addresses have been changed for this article.) It certainly conjured
up an image, but not one I associated with friendly, efficient customer
service.
A few weeks later we had a new graduate apply for a management trainee
position. "You know," said Joe, "this guy's application looks good except
for (you guessed it) his email address."
I took a look at the email listed at the top of the resume. Hmmm ... cuddlygigglebuns@msn.com.
"It doesn't exactly instill confidence in his business savvy and leadership
skills," I admitted.
As I have witnessed first-hand, an "unconventional" email address can
definitely be held against you when it comes to applying for a job. It
may seem unfair, but it's no more unusual than employers making judgments
about applicants based on other superficial criteria.
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