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The Art of Effective Communication

Communication plays an important part in our everyday life, whether in work or play. To be heard and understood is fundamental in effective communication. The inability to articulate and convey what you really mean may lead to misunderstandings and result in strained relationships.

Details

Date:	4 August 2007, Saturday
Time:	9:30 am - 12:30 pm
Fees:	S$25 (incl. 7% GST)
Venue:	Possibility Room, Level 5, National Library Building, 100 Victoria Street
Enquiries:	For more information, please call Jassy at 6861 1000 or email us at marketinginfo@jobsdb.com.sg

Objectives

This workshop aims to equip participants with not only verbal but also non-verbal language to ensure effective communication. Job seekers should enhance their communication skills to improve connectivity with their listeners as well as to maintain their competitiveness in today's ever-challenging environment.

Outline

Barriers to effective communication
	•	Articulation
	•	Pronunciation
	•	Assumptions and presuppositions
Instant rapport-building skills
	•	Recognition
	•	Respect
	•	Reassurance
Listening skills
	•	Capturing important details
Questioning skills
	•	Asking correct and relevant questions

Body Language
	•	The language of a smile
	•	What’s in a handshake?
	•	The tone of your voice
	•	The language of posture
	•	The language of gestures
	•	The language of territory

Facilitator

Audrey Quek won the coveted title of Miss Singapore World in 1999 and represented Singapore in the Miss World finals in London. In 2000, Audrey competed against 31 other finalists from five countries to be crowned Miss World Fuqing. That same year, she also organised the Miss Singapore World pageant and was instrumental in grooming the entire pool of contestants.

In 2004, Audrey underwent training with First Impressions, U.K. and is now a qualified image consultant running her own image consultancy firm, AUDREY QUEK IMAGE CONSULTANCY, (formerly known as LE IMAGE) specialising in personal and corporate image management courses. Audrey has a big clientele which includes MediaCorp and governmental bodies such as MOM, IRAS, public-listed and private companies as well as educational institutions. Her latest stint is with Miss Singapore Universe 2006 as a trainer in deportment.