Telephone interviews are becoming an important part of the recruitment
process. They are now used frequently by many organisations, as the first
stage in selecting a candidate.
Telephone interviews save time and cost relatively less
Employers conduct telephone interviews for a variety of reasons. They may have received hundreds of responses to a vacancy advertisement and do not want to go through a face-to-face interview with each applicant. A number of applicants may be residing in other cities, and the organisation wants to save on the time and cost involved in arranging in-depth interviews across the table for these applicants. The pile of resumes received can be significantly reduced by just conducting a short telephone interview and then short-listing the suitable applicants.
Employers, therefore, use the telephone interview as an initial screening interview. It is a short, cost-effective way of finding out the answers to the following questions about the applicant:
- Is the applicant serious about the job and the organisation ?
- Has he/she made any effort to research the company/position or has
just sent in his/her resume?
- How good are his/her communication skills?
- Why does he/she want to quit from his/her existing job?
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